Compliance & Quality Manager – Insurance Building & Restoration

If you’ve been running quality and compliance inside an insurance building, repairs, or restoration business and you’re ready to step up and own the function — this is the one to look at.

We’re partnering with a growing insurance building and restoration business to find their first dedicated Head of Compliance & Performance.

It’s a genuine step-up role: real influence, a clean mandate to build, and a leadership team that wants compliance and quality taken seriously rather than treated as a tick-box.
 
What you’d be doing

Compliance & quality

• Own and strengthen the compliance and quality framework across claims and building operations
• Run audits across claims, repairs, invoicing, and operational processes
• Keep the business aligned to insurer requirements, industry regulations, and internal standards
• Spot risks and non-conformances early, and turn them into improvements

Performance & reporting

• Track operational KPIs, insurer scorecards, and performance metrics
• Build the reporting and dashboards that give leadership a clear line of sight
• Monitor contractor, supplier, and internal team performance

Insurer & stakeholder relationships

• Be a trusted point of contact for insurers and assessors on compliance and service delivery
• Act as the escalation point when things need to be sorted properly
• Keep delivery aligned to client expectations and SLAs

Continuous improvement & people

• Drive practical improvements across claims and restoration workflows
• Lift quality outcomes and customer experience
• Bring the operational and compliance teams along with you

About you

You don’t need to already hold a “Head of” title — we’re genuinely open to a strong Compliance Manager, Quality Manager, or senior operational lead ready for their first leadership step. What matters more:

• Real experience inside insurance building, repairs, restoration, or claims
• A solid grip on compliance, auditing, claims processes, and operational performance
• You’ve worked with insurers, assessors, and regulated service environments
• You can build a report that tells a story, and have the conversations that come with it
• You lead by lifting standards, not just policing them

Why this one?

• A function to build and make your own, not inherit and maintain
• A leadership team that actually backs quality and compliance
• A transparent, well-rounded package including a personal-use vehicle
• Long-term growth in a business that’s expanding

Not sure you tick every single box?
Have a chat with us anyway — we’d rather talk it through than have you self-select out. Reach out to Andrew at RSG for a confidential conversation, or hit apply.

If you are a compliance, quality, or operational leader in the insurance building or restoration space ready to step up and own the function, we would love to hear from you. Please contact Andrew at andrew@recruitsearchgrow.com or apply online to this Head of Compliance & Performance role or other Construction & Infrastructure jobs.

At RSG, we specialise in recruitment for theConstruction, Insurance Building, infrastructure and utilities industries. We actively source for a broad range of companies and projects within these industries. If you are looking for a new opportunity, we’d love to hear from you!

If you know someone looking for a job, refer them to us and we’ll give you $500* if we find them a new role!